Blocktime Service
Our Blocktime Service provides a variety of technical support and consulting services at a significant saving compared to standard per incident or time and materials support pricing options.
With IntelliSyn Blocktime Service, you purchase blocks of service hours with rates set according to the range of hours purchased. Blocks of time can be as low as 10 hours and there is a price advantage for larger time blocks.
Once a Blocktime Service contract is in place, you can apply the hours purchased to any type of service:
- Audit
- New installation
- Troubleshooting and repair
- Migration
- Training
- General consulting
Your Blocktime hours are applied against the efforts of our team to resolve your problems when they arise, or for general consultation. Services provided include identification, research, follow-up and resolution through e-mail and phone support, remote login diagnostic assistance, and on-site analysis.
For more flexibility, you can set aside a certain amount of hours for scheduled, periodic network maintenance or monitoring.
